DC Coffee Products Privacy Policy

DC Coffee is aware of security concerns and has taken the following security precautions. All secure data to our web server is encrypted with 256bit SSL. Your information is protected by the Advanced Encryption Standard AES-256.

Information Collection and Use

DC Coffee Products collects personally identifiable information when you register for a DC Coffee Products account, when you use certain DC Coffee Products products or services, when you visit DC Coffee Products pages, and when you enter promotions or sweepstakes. DC Coffee Products may also receive personally identifiable information from our business partners.

When you register with DC Coffee Products, we ask for your name, email address, physical address, zip code, and phone number. Once you register with DC Coffee Products and sign in to our services, you are not anonymous to us.

DC Coffee Products also automatically receives and records information on our server logs from your browser including your IP address, DC Coffee Products cookie information and the page you requested.

DC Coffee Products uses information for two general purposes:

  • To fulfill your requests for certain products and services.
  • To contact you about specials and new products.

 

Information Sharing and Disclosure

DC Coffee Products will not sell or rent your personally identifiable information to anyone.

DC Coffee Products may send personally identifiable information about you to other companies or people when:

  • We need to share your information to provide the product or service you have requested
  • We need to send the information to companies who work on behalf of DC Coffee Products to provide a product or service to you. (Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us
  • We respond to subpoenas, court orders or legal process

Policies

  • Shipping Policy: Most orders are processed and shipped within 24 hours pending credit card verification. For ground orders, please allow 7 to 10 working days, holidays and weekends are excluded, for delivery. Some items are shipped from multiple warehouses and do arrive at different times. For more information on shipping policies, please click on the link provided.
  • Shipping Rates: Click on the link to get an estimate of these rates. Shipping rates are based on several factors, weight, dimensions of package and zip codes. These rates are here as a guide and estimate only. We reserve the right to modify the charges based on the factors and rate modifications by the shipping companies. Extra charges could be fuel rate surcharges, oversized package and residential charges.
  • 100% Satisfaction Guarantee: We guarantee the products you purchase to be free from defects and in prestige condition. Please click the link to view our 100% satisfaction guarantee policy.
  • Return Policy: Each manufacturer has their own policies in regards to returns. Please see policy before ordering. We try to make ordering from DC Coffee Products smooth and easy and we understand that mistakes do happen. Please thoroughly review your order before placing it. If you have any questions or need assistance in any way, please do not hesitate to contact us toll free 866-483-8870.
  • Price Guarantee: We will not be beat in our pricing. Please click on the link for full details.
  • Holiday Shipping: Please note that the manufacturers close down for major holidays. On Thanksgiving the close down early on the Wednesday before. On Christmas and New Years it varies depending on the day of the week. Around the 17th of December we can not guarantee when a product will ship. The warehouses will be on skeleton crews and product could and may very well be out of stock. The shipping companies are also overwhelmed in their jobs, so please allow extra time for product arrival.
  • Web Site Contents: We do believe the content of our web site to be correct. We assume no liability for any errors in listings, specifications, part numbers, prices or applications. We reserve the right to change specifications, product descriptions, products quality, pricing and applications at any time without further obligation. The manufacturers may and do change products and pricing without notice. Reproduction of any material from our web site is forbidden without our written permission.
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